BTC Communications
Support
BTC Communications
Support

Remote Support

Need support with your remote control?

After Hours Tech Support

Day/Evening/Weekends

If you have any questions please call us at: 419-657-2222.

Buckland Telephone/BTC Communications After Business Hours Response Policy:

Weekday

A single outage for Phone, Cable, or Internet

  • On Weekdays (after 4:30 PM), Weekends, and Holidays, Customers should call into one of our office phone numbers and choose support.
  • After Hours Customer Service and Tech Support will troubleshoot issue by phone.
  • If Customer Service and Tech Support cannot solve by phone, we will call you and troubleshoot over phone. Weekdays we do not call after 8PM. Weekends and Holidays if we will do our best to call you before 8PM.
  • If we cannot handle the incident by phone, we will take care of next business day.
  • If the caller states it is an emergency, and cannot wait for the next business day, we will charge $90.00 / hour minimum.

Mass outage for Phone, Cable, or Internet

  • If multiple calls come in On Weekdays (after 4:30 PM), Weekends, and Holidays, for a mass outage we will take action ASAP depending on Weather, Lighting, and Safety Conditions.

Email Support

Mail Server Incoming and Outgoing Server Names:

mail.ohiolink.net (same name for both)

Username and Passwords:

If your email address is joe@ohiolink.net , use joe for the username.
If you need to reset your password call us at 419-657-2222 and we can reset forgotten passwords.

iPod, iPad, and iPhone users:

FIBER OPTIC INTERNET:

It is recommended to use a wireless dual band router. To get more speed, a gigabit wireless router will be the best choice. If you change your router please give us a call so we can change your service so it is easier to hook it up to us.

If you have any questions please call us at: 419-657-2222.

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